Terms & Conditions
SweepScrub.Com, Inc. (“SweepScrub”) Terms and Conditions of Sale and Warranty
Reconditioned Equipment & Warranty
Unless otherwise stated, all reconditioned units are covered by SweepScrub’s Dead on Arrival Guarantee and a 30 Day Parts Warranty. All equipment that is sold "AS-IS" includes no warranty of any kind and ALL SALES ARE FINAL. Furthermore, "AS-IS" sales may not be refused for delivery.
All reconditioned machines are rebuilt to Customer’s order. A machine is considered sold to the Customer after the order has been placed and payment is received by SweepScrub. Due to the customization of the equipment for Customer’s needs and the cost of the equipment, any cancellations of reconditioned equipment orders will result in a 30% restocking fee. Lead times quoted are not guaranteed but are SweepScrub’s estimates.
(DOA) Dead On Arrival Guarantee
If a machine is delivered and received by a Customer and is not properly functioning at the time of delivery, AND if the Customer notifies SweepScrub in writing within 24 hours of receipt of the defective machine, SweepScrub may, at its election and cost, dispatch a local repair company to Customer’s location to repair the machine OR return the machine to SweepScrub’s location for repair and then ship it back to the Customer. If it is decided that the machine will not be repaired, SweepScrub will provide the Customer with replacement credit in the amount of the purchase price paid or refund the Customer’s money.
NOTE: If the machine has been damaged during transport and the Customer accepts delivery from the transportation company, the Customer MUST notify SweepScrub immediately and note any damage on the Bill of Lading. Otherwise, the Dead On Arrival Guarantee is void. Once the machine has been accepted from the transportation company it may not be possible to file a claim if these instructions are not followed. Therefore, SweepScrub may not be responsible due to the Customer accepting delivery of a damaged machine. Also, if the Customer elects to pick up the machine at SweepScrub's location or otherwise arrange for a pick up of the machine with a third party freight company the SweepScrub Dead On Arrival Guarantee is void. In this circumstance the ownership of the machine is transferred when the machine leaves SweepScrub's facility. This policy is in place because SweepScrub takes every effort to select transportation companies with experience in moving heavy equipment and often times puts security dividers in the cargo area to separate and protect machines. Do not use forklifts to move machines in any way. Doing so will void all warranties.
30 Day Parts Warranty
If any part on a reconditioned unit fails to properly function within 30 days of the Customer’s receipt of said unit, SweepScrub will replace the part at no charge to the Customer. The Customer is responsible for any labor and/or trip charge associated with replacement of the part, and the Customer is responsible for returning the defective part to SweepScrub within 5 days of receipt of replacement part at the Customer’s expense. SweepScrub will not reimburse the Customer for parts purchased by the Customer.
All electrical parts and wearable items are sold with no warranty and are not covered by the above 30 day parts warranty or any other warranty. Wearable items include for example wheels, brushes, and squeegee blades. For questions regarding electrical and wearable items, please contact SweepScrub. It should also be noted that used/preowned machines sold by SweepScrub may be expected to have a worn and/or weathered appearance. Therefore, SweepScrub will be the final authority on parts warranty questions.
Replacement Parts
Replacement parts come with the applicable manufacturer warranty, unless otherwise noted. Warranty parts issues can be handled by contacting our customer service department at 877-449-0447.
Freight / International Fees
SweepScrub is not responsible for delays in freight. SweepScrub makes no guarantees on delivery even when expedited services are purchased. Once the product has been shipped all parties are at the mercy of the freight company and any delays they may incur (e.g. weather). For international shipments, SweepScrub is not responsible for destination fees including: port fees, unloading fees, delivery and clearance charges, inspection/customs and quarantine fees, duties and/or taxes or any other miscellaneous charges/fees at the country of arrival. These international destination charges are paid in local currency to the unloading port or the handling agents by the Customer.
Parts orders placed online may be cancelled by SweepScrub if the freight calculated is insufficient to cover the costs of shipping the order.
Returns / Exchanges / Cancellations
Except as set forth herein, all items are sold AS-IS and without warranty. Defective items are covered by the 30 Day Parts Warranty and the DOA Guarantee. Requests for returns of non-defective machines must be made to SweepScrub within 24 hours of receipt of the item and must be approved in advance by SweepScrub prior to return by the Customer. In the event that the Customer purchases a machine from SweepScrub under a lease via a third party agent there is no option to return or exchange the machine. For machines that may be returned, the Customer is responsible for shipping costs from the Customer’s location. If the item has been unpacked, it must be repacked for appropriate safe shipping and must contain all manuals, blank warranty cards, and other accessories and documentation contained in the shipment to the Customer. SweepScrub recommends the Customer fully insure any return shipment in case it is lost or damaged and use a carrier that can provide proof of delivery. THERE ARE ABSOLUTELY NO CANCELLATIONS, EXCHANGES OR REFUNDS ON PARTS. ALL SALES ON PARTS ARE FINAL ONCE THE ORDER HAS BEEN PLACED BY THE CUSTOMER. SweepScrub makes no guarantees nor accepts any liability for incorrect parts being ordered regardless of any assistance offered during the transaction.
Pricing Disclaimer
SweepScrub makes every effort to ensure the accuracy of the items (including part numbers and descriptions) and prices on our website. SweepScrub is not responsible for pricing errors displayed on our website and is in no way obligated to complete a transaction in which an error has been made. Prices are subject to change at any time. We reserve the right to cancel any order for any reason and may choose to refund the entire purchase. Qualifying refunds will be processed at the sole discretion of SweepScrub via credit card, check or wire transfer depending on the circumstances.
Payment
All equipment sales are 100% prepay only. There are no exceptions. SweepScrub prefers payment via either money wire transfer or cashier’s check. Payment via business check or personal check will result in delays of shipping of five business days for all funds to completely clear both parties’ banks.
Credit Card Fees
Equipment orders purchased via credit card may be subject to an additional fee up to 4% of the total purchase amount.
Waiver of Terms
If SweepScrub determines to waive in whole or part its policies and accept any return, there will be a minimum 30% restocking fee.
SweepScrub reserves the right to modify or amend these Terms and Conditions at any time.
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877.449.0447
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